Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy describes how Milay Mechanical, LLC and its affiliate Milay Institute of Science & Technology (collectively, “Milay,” “we,” “our,” or “us”) collect, use, disclose, and safeguard your information when you visit our websites, use our services, or communicate with us by phone, email, or SMS/text messaging.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically through your use of our sites and services, including:

• Contact details (name, address, email, phone number);
• Program, enrollment, or application information for our educational/training services;
• Payment details (processed securely by third-party payment processors—we do not store full card details);
• Communications and preferences, including mobile/SMS opt-in and consent status;
• Technical data (IP address, device/browser type, pages visited, timestamps, and cookies).

2. How We Use Your Information

Milay uses personal information for the following purposes:

• To provide and support educational, training, and workforce services;
• To manage accounts, enrollment, billing, and customer care;
• To communicate about appointments, schedules, updates, and institutional notices;
• To send marketing communications regarding higher education programs, training opportunities, or institutional updates (you may opt out at any time);
• To comply with legal, accreditation, and regulatory requirements; and
• To maintain and improve website performance, security, and user experience.

3. Data Sharing and Disclosure

Milay does not share customer data with third parties for promotional or marketing purposes.

We share information only under the following limited circumstances:

• Service Providers/Processors. Carefully selected vendors may process limited information solely to perform services on our behalf (e.g., web hosting, messaging delivery, payment processing, analytics). These vendors act only under our instructions and are bound by confidentiality and data-protection obligations.
  Mobile/SMS Opt-In Exclusion: Vendors do not receive, access, or process mobile/SMS opt-in or consent records other than what is strictly necessary to deliver messages through Milay’s controlled messaging platform. Mobile/SMS consent data is never shared or disclosed for any purpose.
• Legal/Compliance. When required by law, subpoena, or valid regulatory request; to protect rights, safety, or security; or to enforce our policies and terms.
• With Your Consent. Where you explicitly authorize a specific disclosure.

Important Clarification: Mobile phone numbers, SMS/text opt-in status, and messaging consent data are never shared with anyone for any purpose. Any information-sharing described elsewhere in this Policy expressly excludes mobile/SMS opt-in data and consent records.

4. Messaging Terms & Conditions (SMS/Text)

By providing your phone number and agreeing to receive text messages, you consent to receive SMS/text communications from Milay at 888-645-2988 or 855-647-8338 regarding:

• Account notifications, service updates, and customer care;
• Appointment reminders and scheduling information;
• Educational or institutional announcements; and
• Marketing communications regarding higher education programs, training opportunities, or institutional updates.

Consent is not a condition of purchase or enrollment. Message frequency varies. Message and data rates may apply.

To opt out, reply STOP at any time. For assistance, reply HELP or contact us at ron@milayinstitute.com or admissions@milayinstitute.com, or call 888-645-2988 or 855-647-8338.

No Sharing of Mobile Consent Data. Milay does not sell, rent, share, or otherwise disclose mobile numbers, SMS/text opt-in status, or consent records to third parties for any purpose. Carriers are not liable for delayed or undelivered messages.

5. Cookies and Similar Technologies

We use cookies and similar technologies for functionality, performance, and analytics. You may manage preferences through your browser settings; disabling cookies may affect site functionality.

6. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we continuously improve safeguards aligned with applicable standards.

7. Your Rights and Choices

You may request to access, correct, or delete your personal information and manage communication preferences at any time by contacting privacy@milayinstitute.com. You may also opt out of SMS at any time by replying STOP.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us to request deletion.

9. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. The revised Policy will be posted with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated Policy.

10. Contact Us